SCALE began working with a multi-specialty practice with approximately forty providers on a host of performance improvement initiatives.
The practice decided that it had insufficient leadership and expertise to improve and turn around its billing operation and so it engaged SCALE to provide all RCM services. In a matter of weeks, SCALE took over the billing function and began improving performance.
SCALE successfully took on RCM for a multi-specialty practice with minimal disruption and improved performance in a matter of weeks.
Confirm transition to new billing software
Submit proposal to Client
Onsite visit to Client
Access to Hospital EMR, Lockbox, Clearninghouse
EMR & IT
Launch new practice management software
Enroll in Clearinghouse
Confirm transition of hospital practice management software
SCALE began billing for all new claims
Take Over Centralized Eligibility
Complete transition of handling eligibility
Old AR Transition
SCALE to begin old AR project, through completion
Tight Collection Cycle
Days to bill improved by 68% and days in AR improved by 39% despite complication of transitioning billing systems
Days to pay improved by 58% and AR greater than 90 days improved by 47%
Five months in, SCALE achieved a tight, industry best practice collection cycle, improving unfulfilled encounters by 68% with the only outstanding claims represented by patient responsibility and claims that were denied or underpaid and needed to be appealed
Improved Internal Coordination
Better coordination with internal operations team and less distraction
Practice Performance Improvement
Centralizing eligibility has eased onsite burden and resulted in improved performance