How We Work

We deliver an unrivaled blend of strategic, financial and technical medical billing expertise to our client partners.

How We Work

Every engagement is unique since every practice is unique. We follow a standardized analysis to qualify and measure all areas of your revenue cycle management processes, from patient intake to insurance billing to patient billing and collections. Regardless of whether you engage us for consulting or fully managed services, we offer the same level of dedication, transparency and execution support to help your billing department succeed.

RCM Handshake

Dedicated, seasoned account leadership

We bring a highly experienced team of managers trained in our proprietary approach to holistic RCM performance management. Our team has a low ratio of account managers to accounts, ensuring high-touchpoint client communications and quality controls.
RCM Meetings

Regular performance update meetings

We review historical results across a broad range of workflows and results, identify areas for performance imporvement, and provide regular analytics-driven updates, including predictive analytics and credentialing status reports.

RCM Puzzles

Integration with numerous SCALE Healthcare MSO services and solutions:

  • Finance – accrual revenue management
  • Payer contracting – payer project escalation, in-network negotiations
  • Coding – provider auditing, training, and education
  • IT – business intelligence performance analytics, systems and site-of-service integration
SCALE RCM Magnifying Glass

Multilayered, analytics-drive internal quality controls and oversight

SCALE RCM’s proprietary, analytics-driven performance dashboards and benchmarking show real-time progress.


I wanted to thank you and your team [at SCALE RCM] for all the work here, I really liked the way you thought about the situation and then pulled together the relevant views. It was a pleasure working with you.

David Crussell

Operating Partner, FFL Partners

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